Hospital Indemnity Plan | Aetna

Hospital Indemnity Plan | Aetna  

Hospital Indemnity Insurance

Helps you pay for out-of-pocket expenses that result from a hospitalization.

Here's what you need to know

The Aetna Hospital Indemnity Plan provides you with a cash benefit you can use to help pay expenses when you have a covered inpatient hospital stay.¹


If you’ve ever been hospitalized, then you already know that your medical plan may not pay all of your medical expenses. Whatever remains is what you’ll be expected to pay on your own. Deductibles, copays, out-of-network charges, and other uncovered expenses can add up to big bills, even for a short hospital stay. 


That’s where the Hospital Indemnity Plan comes in handy. You can use the cash benefit you receive from this policy to help you cover not just bills related to your medical care, but any other expenses as well.


The Hospital Indemnity Plan:

  • Pays an admission benefit for the initial day you’re admitted to the hospital
  • Pays daily benefits for each day you have to stay in the hospital
  • Can be used for expectant mothers and families who are expecting a new baby to be born after the plan’s effective date
  • Helps cover out-of-pocket medical expenses associated with hospital stay
  • Pays benefits directly to you, letting you decide how to use the money 


You can collect this benefit in addition to whatever coverage you have, including Iron Mountain's medical plan, any other type of medical coverage, disability coverage, or other benefits you may be eligible to collect. However, it is NOT a substitute for these coverages and does not meet minimum essential coverage as defined by federal law. 

Since you have the freedom and flexibility to choose how you spend your benefit payment, you can use it to help pay for anything you want. Even use it to help pay regular living expenses such as grocery bills, mortgage payments, childcare, and transportation – all of which could become a concern if you lose income while you’re in the hospital.


Instead of turning to your savings or taking on credit card debt to pay those medical bills, you can use the cash you receive from this policy to help pay them. That means less time spent worrying about money and more time spent focused on getting well again.

These are the periods when you are eligible to enroll in the Hospital Indemnity Plan:


  1. Within your new hire enrollment period
  2. If you have a qualifying life event (you get married, have a baby, etc.)
  3. During Iron Mountain's annual enrollment


Keep in mind: If you enroll during these timeframes, you have what is called "guaranteed issue," which means you qualify for the Hospital Indemnity Plan without answering health questions. You must have the plan in place before you’re hospitalized to be eligible to collect the benefit when you need it.2

After you become a member, you’ll enjoy an Aetna Simplified Claims Experience™ on or on the My Aetna Supplemental app.


If you have questions or need a paper claim form call Aetna Member Services at 1-800-607-3366 (TTY: 711), Monday through Friday, 8 AM to 6 PM.


Benefit Summary

Spanish Benefit Summary


These form(s) are in Adobe Acrobat Reader (PDF) format and are available for downloading and printing.


How It Works

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You enroll in the Hospital Indemnity Plan 

Number two Hospital icon

After plan is in effect, you are hospitalized

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Receive a cash benefit

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Use your money however you want

You’re admitted to a hospital.

That’s when the Hospital Indemnity Plan comes in.

Because you have the Hospital Indemnity Plan, you get a cash payment you can use for any expenses you want – medical or not.

Frequently Asked Questions

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  • Who is the provider?



    With over 150 years of experience, Aetna is a leading innovator and a recognized leader in protection planning and retirement & savings solutions.

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  • When is a benefit paid under the plan?

    This plan pays you cash benefits for an in-patient hospital stay for an accident, surgery, illness — or even to deliver a baby. Your hospital admission or daily stay(s) must occur on or after the plan’s effective date to file a claim.  See your plan summary for complete details. 
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  • Who in my family is eligible for this program?

    Members of your family who are considered eligible to enroll for coverage include:

    • You – if you are an active employee working 16+ hours per week
    • Your spouse – age 16 and older
    • Your child(ren) – under age 26
    • Family


    You must be enrolled in the Hospital Indemnity Plan for members of your family to also enroll.

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  • How much does coverage cost?

    This group plan is offered at low group rates. There are no doctor exams to take or medical questions to answer. You cannot be denied coverage based on your health. And the plan pays you even if you have other insurance coverage—this means it pairs well with your major medical plan. Visit your enrollment site to see rates and the plan summary. 
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  • How do I file a claim?

    Go to and either “Log In” or “Register”, depending on if you’ve set up your account. Click the “Create a new claim” button and answer a few quick questions. You can even save your claim to finish later. You can also print/mail in form(s) to: Aetna Voluntary Plans, PO Box 14079, Lexington, KY 40512- 4079, or you can ask us to mail you a printed form.


    If you require language assistance, please call Member Services at 1-800-607-3366 and an Aetna representative will connect you with an interpreter. If you’re deaf or hard of hearing, use your TTY and dial 711 for the Telecommunications Relay Service. Once connected, please enter or provide the Aetna telephone number you’re calling.


    Si usted necesita asistencia lingüística, por favor llame al Servicios al Miembro a 1-800-607-3366, y un representante de Aetna le conectará con un intérprete. Si usted es sordo o tiene problemas de audición, use su TTY y marcar 711 para el Servicio de Retransmisión de Telecomunicaciones (TRS). Una vez conectado, por favor entrar o proporcionar el número de teléfono de Aetna que está llamando.

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  • Do I have to answer health questions or take a medical exam?

    No, you don’t! If you enroll during your eligible enrollment periods, you have "guaranteed issue," which means you qualify for the plan without answering health questions.
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  • What if my employment status changes?

    Good news! If you leave or retire from Iron Mountain, you can continue your Accident Insurance without interruption (subject to applicable law and the policy’s terms and conditions). Although payroll deduction will no longer be available, you can opt for other payment methods such as credit card billing or home billing. 


    Portability forms are available at or call Member Services at 1-800-607-3366 for assistance.

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  • When would my coverage start?

    Coverage becomes effective for new members on the coverage effective date.
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  • Am I really free to use the payment any way I choose?

    Yes, you are! There are no restrictions or requirements about how you can use your hospital indemnity benefit. You don’t even need to use it on expenses you incur while you’re IN the hospital – you can also use it for expenses after you’re discharged. You’re free to use this money on anything you choose, including out-of-pocket medical expenses and/or non-medical expenses such as regular monthly bills if you’re out of work. 

Are you ready To Enroll?

Act now to put the Hospital Indemnity Plan in place to help offset expenses that may not be covered by other plans.

Do You Need Help?

Our team is ready

M-F 7a-8p CST

Phone Number:1-855-277-7592

Si necesita ayuda en español, llame al número de teléfono que aparece a continuación para obtener ayuda.