Norton LifeLock Benefit Solutions 

 

More than 500 million users globally trust Norton, LifeLock, and the rest of their family of consumer brands. Through our innovative and comprehensive benefit plans, they bring you leading technology solutions in cybersecurity, privacy, and identity protection.

While the program is only available for you to sign up through Iron Mountain, you have the option of a plan that covers everyone “under your roof and wallet.” This plan also includes senior family coverage for parents, in-laws, and grandparents over the age of 65. 

Special Mountaineer benefit rate starting as low as $9.99 per month.

Generally, coverage is effective on the first of the following month following your enrollment. Coverage for dependents and some features may require additional registration once your coverage is effective.

Good news! If you leave or retiree from Iron Mountain, you can continue your coverage without interruption, subject to applicable law and the policy’s terms and conditions. Simply select to continue coverage through a retail account at special discounted rates. Although payroll deduction will no longer be available, you can opt for other payment methods such as bank account deduction or credit card payment. Different rates and features may apply, please see the Norton LifeLock coverage continuation flyer to learn more.

If you are an existing member, in most cases we will automatically transition your existing membership to the new Norton LifeLock Benefit Plan through Iron Mountain.

 

There are some circumstances that may require you to request termination of your current account before the new benefit membership can take effect, for example:

• Members enrolled in a LifeLock retail plan with family members that they are not enrolling in the benefit offering. We do not auto-terminate members, leaving them without protection.
• Members enrolled through a third party partner and not billed directly by Norton or LifeLock..
• Members enrolled through a different LifeLock employee benefit plan, as the primary or dependent member.

 

In order for you to complete your transition, please call Norton LifeLock Benefit Solutions Member Services Team at 800-607-9174 close to your benefit effective date. Please mention to the representative that you would like to cancel your retail plan in order to enroll through Iron Mountain’s benefit program.

Norton LifeLock Benefit Plans invests considerable resources into developing and advancing identity theft technology, and spends hours learning how identity thieves work. This means that these identity protection services are far broader and more comprehensive than a bank or credit card, which is usually based only on credit. Not only do these services monitor for uses of your personal information, but they also help to restore your identity in the event of theft. Finally, you are backed by a million dollar protection package that provides reimbursement for stolen funds, person expenses due to the ID theft and coverage for lawyers and experts should they be needed to help resolve your case.

Norton LifeLock’s comprehensive information security policy applies to all of its employees, consultants, contractors, and vendors:

 

• Your information is stored solely in an encrypted data center on non-public networks behind firewalls using network address translation and address control lists
• Security protocols enable only a limited number of professionals to access data on a need-to-know basis
• All facilities utilize the latest security measures, as well as state-of-the-art surveillance and alarm systems

Kids’ online identities can be a serious concern for parents. The family plan provides coverage for kids and teens of all ages, so you can help protect their personal data and give them a safe head start. 

No, activating credit monitoring on your Norton LifeLock account is considered a soft inquiry, which does not impact your credit score, as it is informational only and not a credit application. This is different from a hard inquiry, which occurs when you apply for credit. A hard inquiry can impact your credit score.

Please contact Norton LifeLock Benefit Solutions member services team right away at 800-607-9174. Alternatively, you may contact them through the LifeLock Identity phone app, select ID Restoration and then ID Restoration Service to open a case.

Not all identity theft protection plans are the same. Many provide basic credit monitoring and scores but lack the ability to help with restoration. Years ago, that may have been enough but not with the sophisticated criminals we face today. If you are a victim of identity theft, having the ability to turn over the problems and have professionals work to fix on your behalf is truly important. In addition to full restoration services, Norton LifeLock Benefit Plans adds extra layers of protection.