Enroll your pet(s) in coverage
Visit any vet, anywhere
Submit your claim
Get reimbursed for eligible expenses
Who is the provider?
Pets Best
Built upon a legacy of innovation, Pets Best focuses on putting customers first by offering flexible coverage, easy claims process, and excellent customer service. Pets Best is highly rated by independent review sites and is recommended by veterinarians across the nation.
Who in my family can use this program?
How much does this coverage cost?
What if my employment status changes?
Are there other benefits included with this plan?
Vet Direct Pay
As an optional claims reimbursement feature that's available with all Pets Best plans, you can have them pay your vet directly for any claim reimbursement amount reimbursement amount (with veterinarian approval).
24/7 Pet Helpline
Get answers to your pet health questions at any time of day by phone, live chat, and email. Veterinary experts are available to help educate and provide advice and decision support on everything from urgent care to behavioral questions.
This service has no limits on usage during your policy term, so you'll always have access to veterinary experts as long as you are a customer.
How do I file a claim? How does my veterinarian receive payment?
File a claim in just 2 easy steps.
Pets Best will process your claim and reimburse eligible expenses with a check or direct deposit. Pets Best can also reimburse your vet directly if the veterinarian allows and signs the Pets Best Vet Reimbursement Release Form.
What if my pet currently has an illness?
Any illness or injury your pet had before your coverage started is called a pre-existing condition. While no pet insurer covers pre-existing conditions, getting coverage for your pet now will cover most future accidents and illnesses should something happen.
Pets Best also offers accident-only coverage for pets with severe chronic conditions and wellness coverage to help manage the cost of routine care for your pet.
Can my coverage be canceled because of how many claims I make or how old my pet gets?
Do I need to provide my pet’s medical records to get this coverage?
When would my coverage start?
Legal Disclaimers
Iron Mountain offers Mountaineers the opportunity to receive pet insurance with discounted premiums and convenient payroll deductions through Pets Best. Participation in the Pets Best program is completely voluntary and can be cancelled at any time. Pets Best has partnered with CareCredit as one option for financing of out-of-pocket veterinary expenses. Iron Mountain is not associated with CareCredit, and the Company does not endorse or recommend the use of CareCredit. Carefully consider all options available to you and select the most appropriate solution for your situation.
1Select a plan that reimburses 70%, 80%, or 90% of the cost of eligible veterinary treatment. Limited to covered expenses.
2Group discount not available in AK, HI, TN. Discounts apply to accident and illness plans, and all plans in WA state.
3In most states. Please get a quote to see waiting periods for your pet.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company, a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company, a Delaware insurance company located at 11333 N. Scottsdale Rd, Ste. 160, Scottsdale, AZ 85254. Pets Best Insurance Services, LLC (CA agency #0F37530) is a licensed insurance agency located at 10840 Ballantyne Commons Parkway, Charlotte, NC 28277. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Mercer's Role & Compensation