Identity Protection

Identity Protection  


You may be mindful about taking steps to protect your identity, but you can miss certain threats if you’re just monitoring your credit and bank statements. Norton LifeLock Benefit Plans see more, like someone taking out an online payday loan in your name or changing your address without authorization, or that your personal information is on the dark web.


Norton LifeLock Benefit Plans provide an all-in-one solution to help protect you and your information from falling victim to identity theft.1 Get alerts to possible identity threats, the ability to proactively lock accounts, and if your identity is stolen, you'll have a dedicated restoration agent to help fix it. Plus, get access to funds reimbursement, should you become a victim.


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Special employee benefit rate starting as low as $9.99 per month. For complete list of pricing please view the benefit flyer If you'd like to learn more about the two plans and available features, please view the plan comparison guide.

Start your protection. Enroll in minutes.

Enroll online through our secure website.



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How It Works


Answers about the plan, including eligibility, options, enrollment, customer service and more.

  • Who is the provider?

    Norton LifeLock Benefit Solutions believes everyone around the world deserves a clear and easy way to live their digital lives safely, privately, and confidently. More than 500 million users globally trust Norton, LifeLock, and the rest of their family of consumer brands. Through our innovative and comprehensive benefit plans, they bring you leading technology solutions in cybersecurity, privacy, and identity protection. Their combined heritage is rooted in providing safety for the first digital generations but with an eye on powering digital freedom and wellness for the next generation of digital life.
  • How can this help me?

    When you bank, shop, or browse online, you expose personal information which could make you vulnerable to cybercrime. Norton LifeLock Benefit Plans give you protection against existing and emerging malware threats, including spyware and ransomware, and the service protects against online threats at home or on-the-go.

    They monitor for fraudulent use of your Social Security number, name, address and date of birth in applications for credit and services.1 You will get alerts when a potential threat is detected. And it’s backed by world-class service. Dedicated specialists will work with you to resolve ID theft issues, remove inaccurate accounts and restore your identity from false data.


    If you become a victim of identity theft, Norton LifeLock helps protect you with our dedicated restoration specialists and Million Dollar Protection™ Package. This includes reimbursement for stolen funds and coverage for personal expenses, with limits up to $1 million, and up to $1 million coverage for lawyers and experts, if needed, to help resolve your case.2

  • Who is eligible?

    You and your family members are eligible.

    Available in the US and Puerto Rico. 

  • When can I enroll?

    Enroll anytime! Sign up year-round to begin protecting yourself and your family.
  • If I leave Iron Mountain, will I be able to keep my coverage?

    Yes! When you leave or retire from Iron Mountain, you can continue your coverage without interruption, subject to applicable law and the policy’s terms and conditions. Although payroll deduction will no longer be available, you can opt for other payment methods such as direct checking, bank account deduction, or credit card billing. Higher rates may apply, please see the Norton LifeLock Benefit Plans Portability Flyer to learn more.
  • What should I do if I think I have been a victim of identity theft?

    Please contact our member services team right away at 800-607-9174. Alternately, through the LifeLock Identity phone app, select ID Restoration and then ID Restoration Service to open a case.
  • What if I already have Identity Protection?

    Not all identity theft protection plans are the same. Many provide basic credit monitoring and scores but lack the ability to help with restoration. Years ago, that may have been enough but not with the sophisticated criminals we face today. If you are a victim of identity theft, having the ability to turn over the problems and have professionals work to fix on your behalf is truly important. In addition to full restoration services, Norton LifeLock Benefit Plans adds extra layers of protection.
  • What if I already have a Norton LifeLock Benefit Plans account?

    If you are an existing member, in most cases we will automatically transition your existing membership to the new Norton LifeLock Benefit Plan through Iron Mountain.


    There are some circumstances that may require you to request termination of your current account before the new benefit membership can take effect, for example:

    • Members enrolled in a LifeLock retail plan with family members that they are not enrolling in the benefit offering. We do not auto-terminate members, leaving them without protection.
    • Members enrolled through a third party partner and not billed directly by Norton or LifeLock..
    • Members enrolled through a different LifeLock employee benefit plan, as the primary or dependent member.


    In order for you to complete your transition, please call Norton LifeLock Benefit Solutions Member Services Team at 800-607-9174 close to your benefit effective date. Please mention to the representative that you would like to cancel your retail plan in order to enroll through Iron Mountain’s benefit program.

No one can prevent all identity theft or cybercrime.

1LifeLock does not monitor all transactions at all businesses.

2Based on monthly dedications for LifeLock Benefit Essential, employee only.

3Reimbursement and Expense Compensation, each with limits of up to $1 million for LifeLock with Norton Beneft Essential and LifeLock with Norton Benefit Premier and up to $1 million for coverage for lawyers and experts, if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at:

*Based on an annual online consumer survey conducted for LifeLock (or Norton LifeLock) by MSI International, October 2021.


Copyright © 2022 Norton LifeLock Inc. All rights reserved. Norton LifeLock, the Norton LifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of Norton LifeLock Inc.


Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.



Learn More

These form(s) are in Adobe Acrobat Reader (PDF) format and are available for downloading and printing.


ID Protection Benefit Flyer
ID Protection Comparison Guide
Spanish ID Protection Benefit Flyer
Spanish ID Protection Comparison Guide
Mercer's Role & Compensation

Details of Mercer disclosure of the compensation.